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                                          22.1 | 
                                             | 
                                          Introduction | 
                                       
                                       
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                                          22.2 | 
                                             | 
                                          Risk Analysis
                                                 
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                                          22.2.1 | 
                                             | 
                                          Business Loss
                                                   
                                           | 
                                       
                                       
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                                          22.2.1.1 | 
                                             | 
                                          PR Image | 
                                       
                                       
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                                          22.2.1.2 | 
                                             | 
                                          Loss of Customers/Business | 
                                       
                                       
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                                          22.2.2 | 
                                             | 
                                          Interruptions
                                                   
                                           | 
                                       
                                       
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                                          22.2.2.1 | 
                                             | 
                                          Production | 
                                       
                                       
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                                          22.2.2.2 | 
                                             | 
                                          Supply Chain | 
                                       
                                       
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                                          22.2.2.3 | 
                                             | 
                                          Delivery Chain | 
                                       
                                       
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                                          22.2.2.4 | 
                                             | 
                                          Information Delivery | 
                                       
                                       
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                                          22.2.3 | 
                                             | 
                                          Proactive Versus Reactive Threats | 
                                       
                                       
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                                          22.3 | 
                                             | 
                                          Threat and Hazard Assessment
                                                 
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                                          22.3.1 | 
                                             | 
                                          What Are Threats and Hazards? | 
                                       
                                       
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                                          22.3.2 | 
                                             | 
                                          Hostile and Deliberate Acts, in Order of General Probability
                                                   
                                           | 
                                       
                                       
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                                          22.3.2.1 | 
                                             | 
                                          Employee Misbehavior (Deliberate or Accidental) | 
                                       
                                       
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                                          22.3.2.2 | 
                                             | 
                                          Crackers | 
                                       
                                       
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                                          22.3.2.3 | 
                                             | 
                                          Angry Customers | 
                                       
                                       
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                                          22.3.2.4 | 
                                             | 
                                          Political Activism | 
                                       
                                       
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                                          22.3.2.5 | 
                                             | 
                                          Terrorism | 
                                       
                                       
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                                          22.3.2.6 | 
                                             | 
                                          Criminals | 
                                       
                                       
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                                          22.3.3 | 
                                             | 
                                          Competitors | 
                                       
                                       
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                                          22.3.4 | 
                                             | 
                                          Damage by Nonhostile Acts | 
                                       
                                       
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                                          22.3.5 | 
                                             | 
                                          Acts of God
                                                   
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                                          22.3.5.1 | 
                                             | 
                                          Weather | 
                                       
                                       
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                                          22.3.5.2 | 
                                             | 
                                          Earthquake | 
                                       
                                       
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                                          22.3.5.3 | 
                                             | 
                                          Fire | 
                                       
                                       
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                                          22.3.5.4 | 
                                             | 
                                          Bridge and Tunnel Failure | 
                                       
                                       
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                                          22.3.5.5 | 
                                             | 
                                          Hardware Failure | 
                                       
                                       
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                                          22.3.5.6 | 
                                             | 
                                          Vehicle Accidents | 
                                       
                                       
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                                          22.3.6 | 
                                             | 
                                          Acts of Clod
                                                   
                                           | 
                                       
                                       
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                                          22.3.6.1 | 
                                             | 
                                          Death by Backhoe or Pile Driver | 
                                       
                                       
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                                          22.3.6.2 | 
                                             | 
                                          Operator Error | 
                                       
                                       
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                                          22.3.6.3 | 
                                             | 
                                          Poorly Executed Updates or Maintenance of Hardware or Software | 
                                       
                                       
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                                          22.3.6.4 | 
                                             | 
                                          Failures of Planning | 
                                       
                                       
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                                          22.3.6.5 | 
                                             | 
                                          Accidental Worms | 
                                       
                                       
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                                          22.4 | 
                                             | 
                                          Rules of Engagement | 
                                       
                                       
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                                          22.5 | 
                                             | 
                                          Technical Issues
                                                 
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                                          22.5.1 | 
                                             | 
                                          Applications Design | 
                                       
                                       
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                                          22.5.2 | 
                                             | 
                                          Provisioning | 
                                       
                                       
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                                          22.5.3 | 
                                             | 
                                          Restrictions | 
                                       
                                       
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                                          22.5.4 | 
                                             | 
                                          Multiple Security Domains | 
                                       
                                       
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                                          22.5.5 | 
                                             | 
                                          What Needs to Be Exposed? | 
                                       
                                       
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                                          22.5.6 | 
                                             | 
                                          Exposed Systems | 
                                       
                                       
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                                          22.5.7 | 
                                             | 
                                          Hidden Subnets | 
                                       
                                       
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                                          22.5.8 | 
                                             | 
                                          Access Controls | 
                                       
                                       
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                                          22.5.9 | 
                                             | 
                                          Site Maintenance | 
                                       
                                       
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                                          22.5.10 | 
                                             | 
                                          Maintaining Site Integrity | 
                                       
                                       
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                                          22.6 | 
                                             | 
                                          Accepting Losses | 
                                       
                                       
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                                          22.7 | 
                                             | 
                                          Ethical Issues
                                                 
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                                          22.7.1 | 
                                             | 
                                          Monitoring
                                                   
                                           | 
                                       
                                       
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                                          22.7.1.1 | 
                                             | 
                                          Employee Monitoring | 
                                       
                                       
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                                          22.7.1.2 | 
                                             | 
                                          Carnivore Issues | 
                                       
                                       
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                                          22.7.1.3 | 
                                             | 
                                          Liabilities | 
                                       
                                       
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                                          22.7.2 | 
                                             | 
                                          Customer Monitoring, Privacy, and Disclosure | 
                                       
                                       
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                                          22.8 | 
                                             | 
                                          Litigation
                                                 
                                           | 
                                       
                                       
                                          |    | 
                                          22.8.1 | 
                                             | 
                                          Civil | 
                                       
                                       
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                                          22.8.2 | 
                                             | 
                                          Regulatory | 
                                       
                                       
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                                          22.8.3 | 
                                             | 
                                          Criminal | 
                                       
                                       
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                                          22.8.4 | 
                                             | 
                                          Logs, Evidence, and Recording What Happened | 
                                       
                                       
                                          |    | 
                                          22.9 | 
                                             | 
                                          Technology
                                                 
                                           | 
                                       
                                       
                                          |    | 
                                          22.9.1 | 
                                             | 
                                          Protecting Customers | 
                                       
                                       
                                          |    | 
                                          22.9.2 | 
                                             | 
                                          Protecting Staff | 
                                       
                                       
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                                          22.9.3 | 
                                             | 
                                          Protecting Partners | 
                                       
                                       
                                          |    | 
                                          22.9.4 | 
                                             | 
                                          Protecting a Site with Damage Control
                                                   
                                           | 
                                       
                                       
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                                          22.9.4.1 | 
                                             | 
                                          File Security | 
                                       
                                       
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                                          22.9.4.2 | 
                                             | 
                                          Going Offline | 
                                       
                                       
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                                          22.9.4.3 | 
                                             | 
                                          Monitoring | 
                                       
                                       
                                          |    | 
                                          22.9.4.4 | 
                                             | 
                                          Planning | 
                                       
                                       
                                          |    | 
                                          22.9.4.5 | 
                                             | 
                                          Compartmentalization | 
                                       
                                       
                                          |    | 
                                          22.10 | 
                                             | 
                                          Physical Deployment
                                                 
                                           | 
                                       
                                       
                                          |    | 
                                          22.10.1 | 
                                             | 
                                          Site Hardening | 
                                       
                                       
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                                          22.10.2 | 
                                             | 
                                          Site Dispersion | 
                                       
                                       
                                          |    | 
                                          22.10.3 | 
                                             | 
                                          Application Service Providers | 
                                       
                                       
                                          |    | 
                                          22.11 | 
                                             | 
                                          Reaction Plans
                                                 
                                           | 
                                       
                                       
                                          |    | 
                                          22.11.1 | 
                                             | 
                                          Computer Emergency Response Teams (CERTs) | 
                                       
                                       
                                          |    | 
                                          22.11.2 | 
                                             | 
                                          CERT Auxiliaries | 
                                       
                                       
                                          |    | 
                                          22.12 | 
                                             | 
                                          Summary | 
                                       
                                       
                                          |    | 
                                          22.13 | 
                                             | 
                                          References | 
                                       
                                       
                                          |    | 
                                          22.14 | 
                                             | 
                                          For Further Reading |